Refund Policy

Returns & Refunds Policy – Olivia Row London

At Olivia Row London, we are committed to providing excellent service and a seamless shopping experience to all of our customers. Our returns and refund policy has been carefully designed to ensure maximum customer satisfaction, subject to the conditions outlined below. Please read the following guidelines carefully regarding returns and refunds.

100% Refund Guarantee on New Items

We offer a full refund guarantee on all new, non-sale items. Promotional and clearance items are excluded from this guarantee.

No Refunds on Sale Items

Products purchased during sale periods are not eligible for refunds. These purchases are considered final and may not be returned or exchanged, even in the case of incorrect sizing.

Return Shipping Costs

Customers are responsible for the cost of return shipping. Olivia Row London does not reimburse return postage and is not liable for any costs incurred during the returns process. Please refer to our Terms & Conditions for more information.

Return Notification Deadline

Returns must be requested within 30 days of receiving your order. Returns requested after this period will not be accepted. Please ensure timely communication to qualify for a return.

Exchanges on Sale Items

Sale items cannot be exchanged, even if the size is incorrect. Please ensure that you select the correct size before making a purchase.

100% Guarantee on Faulty Items

We offer a full guarantee on all items found to be faulty. If your item shows manufacturing defects, you may return it for a full refund or replacement, based on your preference.

How to Return an Item

To initiate a return, please email us at info@oliviarowlondon.co.uk. Once your return request is approved, you will receive detailed instructions to complete the process.

Return Form Requirement

Returns submitted without a completed return form cannot be processed. Please include the return form with your item to ensure correct and efficient handling of your request.

Final Note

Olivia Row London is dedicated to ensuring customer satisfaction. By following our returns and refunds policy, we can guarantee that all returns are handled fairly and efficiently. Should you have any questions or concerns, please contact our customer care team at info@oliviarowlondon.co.uk.